Job Description

Greater Talent Group, Headquartered in Austin, Texas, redefines Talent Acquisition and Fractional HR Excellence with innovative strategies. We curate high-impact professionals aligned with company culture and objectives, while our Fractional HR services provide tailored solutions for dynamic growth. Our collaborative partnerships, national reach, technical expertise, and unwavering integrity drive industry-recognized and award-winning corporate cultures.

Greater Talent Group has an exciting opportunity for an  Associate Fraud Analyst [Remote, United States]to join a dynamic and driven team at a Series B SaaS company.

In this pivotal role, you will be a key member of the team handling fraud risk investigations and escalations, and have a passion for safeguarding our business and customers. We’re looking for someone who is eager to learn and has a keen interest in protecting our customers, similar to the dedication seen in customer support roles. Ideally, you will have some experience or coursework related to Know Your Customer (KYC) processes, analyzing data, and working with different teams to help prevent fraud and manage risks.

What You'll Do:

• Identify, investigate, and escalate potential fraud risks, suspicious activities, and anomalies through fraud detection tools, data analysis, pattern recognition, and in-depth research.
• Assist in developing and implementing fraud prevention tools, technologies, and methodologies to strengthen the organization's overall security posture.
• Monitor and analyze large volumes of data to detect emerging fraud trends, devising proactive strategies to mitigate risks and enhance fraud prevention mechanisms.
• Provide guidance and support to the company's employees, sharing insights, best practices, and knowledge to foster skill development within the team.
• Stay current with industry developments and emerging fraud patterns to continuously enhance the organization's fraud prevention strategies.

How you will stand out: 

• Experience in customer support, fraud prevention, risk management, or KYC processes, focusing on safeguarding and assisting customers.
• Familiarity with case management or customer support tools such as Zendesk, with a willingness to learn more about fraud detection tools and data analytics platforms.
• Ability to manage and prioritize tasks efficiently while adapting to new procedures and tools.
• Eagerness to develop problem-solving skills and grow within a team environment.
• Detail-oriented mindset with a commitment to accuracy and compliance.
• Excellent communication skills, both written and verbal, with the ability to present findings and recommendations clearly and persuasively.

Job Tags

Remote job,

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