Job Description

Req ID: 283682

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a CCTV Field Technician to join our team in Los Angeles, California (US-CA), United States (US).

NTT Data is seeking a CCTV Field Technician responsible for the on-site integration of company and multi-vendor systems solutions, which may include hardware, software, and networking products.  Duties include, but are not limited to, on-site and/or remote installation, implementation, configuration, maintenance, troubleshooting and/or repair of low voltage CCTV systems, as well as testing and terminating coaxial, fiber, and copper cable as needed for analog and IP based CCTV systems.  Serves as company liaison with client on administrative and technical matters. Interprets clients’ needs and determines the responsibility for problem resolution.  

Key Responsibilities

• Manage the complete installation of all in scope hardware and software required to meet customers expectation.
• Interact in a professional and positive manner with management, team members, and guests.
• Install, maintain and repair of low voltage systems such as video surveillance, alarms, and CCTV systems.
• Provide guidance and technical advice to field teams, becoming actively involved as necessary.
• Manage a team of technicians and installers, providing guidance and training as needed.
• Coordinate with other construction professionals, such as electricians and project managers, to ensure timely and efficient project completion.
• Supports service-level improvement and management of field service teams and suppliers.
• Inspect and test low voltage systems to ensure they are functioning correctly.
• Maintain project documentation, including schedules, work orders, and inventory records.
• Ensure that all work complies with relevant codes and regulations.
• Resolve escalations to maintain strong client experience levels.
• Design strategies to ensure that all day-to-day services have been controlled and that all the clients' needs are met.
• Execute remote field service from a home-based office.
• Test and terminate coaxial, fiber, and copper cable as needed for analog and IP based CCTV.
• Perform computer program entry as required to add closed circuit television cameras as needed.
• Perform routine maintenance, preventative maintenance, and general upkeep on all installed equipment.

Work Environment and Physical Requirements

• Ability to stand, squat, kneel, bend, crawl, sit, climb a ladder and lift 30 - 50 lbs (occasionally overhead)

Required Qualifications

• 10+ years working with Security, Access Control, CCTV, Intrusion Alarm systems, Intercom systems or other building or electronic control systems.
• OSHA 10-hour General or Construction Industry Safety and Health Certification
• Two-year technical degree, or above, in Industrial Technology or related field

Desired Qualifications

Desired Skills & Qualifications

• Experience installing and servicing CCTV, DVR systems, and burglar alarm systems in commercial environments.
• Requires excellent organizational, communication, computer and problem-solving skills.
• Basic knowledge of networks and/or network switching
• Computer proficiency -- experience with Microsoft Office products.
• Excellent verbal and written communication skills.
• Ability to manage escalated client situations with a focus on building positive client relationships.
• Excellent understanding of internal service processes and able to articulate these to clients.

About NTT DATA Services

NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients’ long-term success. Visit nttdata.com or LinkedIn to learn more.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

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