Job Description

Yellowstone Local Presents: RKM Heating and Air Conditioning

Yellowstone Local is an industry leader in representing the nation's best skilled-trade companies and helping them find and hire the industry's top-performing talent. All of our positions are direct hire placements, ensuring you can step into a role that makes you a standout in the industry—without the hassle of placement fees.

We are proud to introduce you to RKM Heating and Air Conditioning.

Are you tired of being just another voice on the phone? Imagine a place where your knack for organization and communication catapults you into the heart of operations, ensuring no customer is left in the cold (or heat!). RKM Heating and Air Conditioning is not just looking for a HVAC Service Dispatcher; we're seeking a maestro of coordination, a wizard behind the curtain, making the magic happen.

Your new role:

You'll be the backbone of our daily operations, managing the flow and efficiency of our team on the ground. Responsibilities include:

• Masterfully maintaining schedules for technicians and installers.
• Prioritizing service calls with the precision of a seasoned strategist.
• Monitoring and updating the status of field teams to maximize efficiency.
• Managing and updating installation folders and customer history files.
• Ensuring vital information flows flawlessly to all corners of the organization.

What’s in it for you to join the team:

• Competitive pay ranging from $16-$24/hour plus performance-based bonuses that recognize your direct impact on our success.
• Comprehensive benefits package including medical, dental and vision.
• Tailored job training that sets you up for success and opportunities for advancement from within.
• Enjoy paid holidays and PTO—because we believe in work-life balance.

Why you will never want to leave:

• Be part of a team where your skills are celebrated and your career growth is a priority.
• Experience a culture that thrives on teamwork, communication, and innovative problem-solving.
• Enjoy a workplace that values and implements your feedback and ideas.

This job isn’t for you if:

• You prefer predictability over the dynamic, ever-changing nature of dispatch and customer service.
• You're not interested in taking initiative or handling multiple responsibilities simultaneously.

This job is for you if:

• You're a communication ace, thriving in fast-paced environments and making quick, effective decisions.
• You have a track record of enhancing workflow efficiency and a keen eye for detail.
• You're eager to leverage your experience in dispatch, especially within the HVAC industry, to make a measurable impact.

Are you ready to take the reins and lead with us? Apply now and let’s turn up the heat on your career!

• At least 2+ years of service dispatcher experience, HVAC experience a plus
• Proper phone etiquette
• Computer Skills: prior experience with Customer Relationship Management (CRM) software, Microsoft Office programs, and Outlook
• Cross-functional skills: well versed in multi-line telephone use, excellent communication skills, and proper phone etiquette
• Administrative skills: knowledge of administrative and office procedures and systems, such as word processing, managing customer accounts, and workplace terminology
• Communication Skills: Excellent verbal skills and good note-taking skills
• Social Perceptiveness: aware of others’ reactions and ability to understand why they react as they do
• Critical Thinking: using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
• Language Skills: Multi- or Bi-lingual is a plus
• Ability to pass a drug screen and a background check
• Must be authorized to work in the U.S.

"We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status."

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