Job Description

NorthPointe Hospitality - Bell Attendant

As Bell Attendant you’ll be primarily responsible for welcoming all guests to the hotel as well as bidding them farewell. You will make the guest feel comfortable through your attentive, courteous, and friendly manner as you assist them to and from their accommodations, orient them with the features of the guest room and property, as well as assist them in any way necessary.

Duties & Responsibilities

· Greet all guests at the entrance or the lobby in a warm and professional manner, make them feel welcome and anticipate their needs before they arise.

· Ensure front office staff provides guests with prompt service, professional attention, and personal recognition.

· Recognize all returning and VIP guests and welcome them back.

· Communicate consistently with the Front Desk and appropriate departments to gain all pertinent information requirements and special needs for arriving VIP’s, large groups, and other key guests.

· Assist with Valet parking during the arrival and departure of the guest. Communicate parking procedures to guests and visitors.

· Assist Guests and Visitors in and out of vehicles, including assisting guests with loading or unloading luggage and any special needs.

· Escort all guests checking in to their accommodations following hotel procedure.

· Provide guests with information to enhance their experience. Inform them about all hotel and guest room features and hotel facilities.

· Provide information on area attractions, restaurants, and activities. Help with recommendations and help make arrangements when possible. 

· Inform guests about all hotel and guest room features and hotel facilities.

· Assist guests with their luggage or packages and acknowledge them by name.

· Fulfill Guest Requests and make deliveries to guest rooms in a prompt and courteous manner.

Deliver messages and run errands as requested.

· Store and retrieve luggage and other objects for guests

· Support the Front Desk when needed.

· Maintain Cleanliness of the Front Entrance and Lobby.

Physical and Mental Requirements:

· Must be able to stand or walk for an extended period of time or for an entire work shift.

· Must be able to move lift, carry, push, pull, and place objects weighing less than or equal to 80 pounds.

· Must be able to reach overhead ad below the knees, including bending, twisting, pulling, and stooping.

· Must maintain composure under pressure. Ability to work in a team oriented, fast paced, guest focused environment.

· Ability to convey information and ideas clearly.

Benefits:

NorthPointe Hospitality offers a full package of benefits including 401k with a fully vested employer match, Health, Vision, Dental and PTO. 

NorthPointe Hospitality also offers a Daily Pay Option. Employees will be able to make secure, instant transfers of earned wages for a fee, before payday, whenever and wherever they need to, 24/7/365.

We are a team of caring, entrepreneurial, resilient hoteliers passionate about extraordinary guest service, committed to profitability, and dedicated to the long-term growth and development of our associates.

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