Job Description

Position: Quality Control Manager

Location: Agoura Hills, CA

Salary range: DOE

Full Time

Job Summary:

• • Comprehensive understanding of legal and regulatory requirements related to loan servicing, including but not limited to state licensing, 1098/1099 reporting, S&P guidelines, and insurance compliance.
  • Experience managing external audits, including those conducted by firms like Armanino, and responding to inquiries from regulatory bodies such as CFPB.
  • Familiarity with handling ROC Affidavits, managing media complaints, and special projects as required.
  • Proficiency in managing and mitigating legal risks associated with loan portfolios, excluding cases in bankruptcy or foreclosure which are handled separately.
  • Strong organizational skills with the ability to prioritize tasks effectively and ensure timely completion of all quality control activities.
  • Excellent communication skills, both written and verbal, to effectively liaise with internal teams, external auditors, legal advisors, and regulatory bodies.

Responsibilities:

• • Oversee all aspects of quality control operations related to loan servicing, ensuring compliance with company policies, legal standards, and industry regulations.
  • Manage the preparation and submission of reports for state licensing requirements and annual S&P assessments.
  • Coordinate responses to external audits, special requests, and inquiries from lenders, regulatory bodies, and legal advisors.
  • Supervise the handling of 1098/1099 reporting and ensure accuracy and timeliness in tax-related compliance activities.
  • Monitor insurance coverage for the company and ensure all policies are up-to-date and in compliance with contractual obligations.
  • Handle unique cases such as late notices, balloon notices, and refund checks, ensuring proper communication with affected parties.
  • Collaborate with the legal team on legal matters related to loan servicing operations, excluding cases in bankruptcy or foreclosure.
  • Serve as a point of contact for media complaints and manage resolution in accordance with company policies and legal guidelines.

Additional Qualifications:

• • Proven leadership skills with the ability to manage a team, foster a collaborative work environment, and mentor junior staff members.
  • Detail-oriented approach with a commitment to maintaining high standards of accuracy and compliance.
  • Ability to adapt to changing regulatory environments and implement necessary adjustments to quality control processes.
  • Proficiency in relevant software and systems used for loan servicing and compliance management.

Education and Experience:

• • Bachelor's degree in Business Administration, Finance, Legal Studies, or a related field required
  • Minimum of 5 years of experience in quality control, compliance, or operations within the financial services industry, particularly in loan servicing or mortgage lending.

Skills:
PC literate, proficient with MS Office.
General knowledge/proficiency of any loan system is a plus.
Able to work in a fast-paced environment while maintaining a high level of accuracy
Strong organizational skills, able to prioritize work.
Detail oriented.
Strong problem-solving skills.
Strong verbal and written communication skills.

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