Job Description

Full job description

Current employees: Please apply through the employee portal to be considered for this opportunity.

Pay Range:

$103,572.17 - $155,358.54 Annual

Department:

Health Department

Job Type:

Regular Non-Represented

Exemption Status:

United States of America (Exempt)

Closing Date (Open Until Filled if No Date Specified):

September 23, 2024

The Opportunity:

THIS WORK MATTERS!

The Quality Manager is the Chief Compliance Officer for the Division and performs quality management (QM) work requiring management knowledge and executive ability such as implementing and maintaining the division quality program, reporting on performance of the division, organizing and promoting quality improvement and outcomes measurement based upon current regulations and state of the art practices nationally; coordinates Division QM activities with other programs, departments, divisions and outside agencies; and performs a variety of technical tasks relative to the Local Mental Health Authority and Multnomah County Community Behavioral Health Program.

As the Quality Manager, other duties will include:

Leadership

• Directs development and implementation of the organization's quality improvement plan in accordance with the mission and strategic goals of the organization, federal and state laws and regulations, and accreditation standards.

• Develops and implements systems, policies and procedures for the identification, collection and analysis of performance measurement data.

• Educates and trains the leadership staff and business associates as to the quality improvement plan, and their respective responsibilities in carrying out the quality improvement program.

• Advise, report and train Department and Division leadership through the compliance committee and other committees related to ongoing monitoring of the behavioral health system of care.

• Collaborates with Department Privacy Officer, Chief Privacy Officer and Chief Information Security Officer to ensure compliance with HIPAA, 42 CFR Part 2 and all other privacy related rules and governance.

Program Management, Auditing, Contracts and Monitoring

• Evaluate operations and activities of internal structures of the Division; recommend and implement process improvement and modifications; prepare various reports on operations and activities; maintain knowledge of relevant state and federal rules governing the work and contractual outcomes.

• Oversee contract compliance and quality of care for contracted services, analyze and present service data, provide technical assistance and lead system improvement efforts.

• Present information on the system of care to internal leadership, community stakeholders, agencies as requested.

• Identify training needs for internal and system of care provide establish reporting relationships and administrative controls over program operations; coordinate activities with other internal and external agencies.

• Provide information, monitoring and review of Division privacy and data privacy practices.

• Participates in the ongoing review and analysis of data relevant to the functional areas of the Division.

• Contributes to identifying opportunities for Division-wide improvement.

Supervision

• Set and communicate program direction and strategic plans for all employees via meetings conducted by self or subordinate managers, emails, etc.

• Communicate and work with Director(s) and Health Human Resources on employee performance concerns.

• Understands and applies local 88 contract, county, MCHD, and Behavioral Health rules and policies for day to day management of employees, functions and programs.

• Regularly evaluates staff performance and maintains a culture of accountability; Responsible for completing annual performance evaluations with employees on or before their due date.

• Establish program priorities and direct the utilization of program resources.

Fiscal Accountability

• In collaboration with Health Finance and Behavioral Health Director, set overall budget for the QM/DSU/Records Unit.

• Allocate budget internally and externally that results in establishing new contracts or termination of contracts.

• Monitor expenditures through monthly financial reports.

TO QUALIFY:

We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific about how your background is relevant. For details about how we typically screen applications, review our overview of

the selection process

page.

REQUIRED MINIMUM QUALIFICATIONS:

Education/Experience:

• Must have a Bachelor's degree from an accredited college or university in the mental health field, Social Science or related field and three (3) to six (6) years of experience that demonstrates the ability to perform the duties of the position.

• Must have at least three (3) years of supervisory/management experience in Healthcare, Compliance and/or Quality Assurance.

Certification: Certified in Healthcare Compliance (CHC) (PREFERRED) - required to obtain within first year of employment

Other:

• This position requires a background investigation, which may include being fingerprinted.

Preferred Qualifications/Transferable Skills*: You do not need to have the following preferred qualifications/ transferable skills to qualify. However, keep in mind we may consider some or all of the following when identifying the most qualified candidates.

• Leads with race through actions and advocacy with internal programs, with community partners and across departments throughout the county.

• Demonstrate the ability to flex style when faced with myriad dimensions of culture in order to be effective across cultural context.

• Respect and appreciation for ethnic and cultural diversity.

• Knowledge of challenges and barriers faced by those with Severe and Persistent Mental Illness (SPMI)

• Ability to collaborate and build relationships to achieve positive work outcomes.

• Ability to maintain a safe and healthful workplace.

• High degree of resilience, is outcome driven and can thrive in an environment of rapid change while effectively managing pressure in an effective and professional manner.

• Transferable skills: Your transferable skills are any skills you have gained through education, work experience (including the military) or life experience that are relevant for this position. Be sure to describe any transferable skills on your application and clearly explain how they apply to this position.

SCREENING & EVALUATION REQUIRED:

The Application Packet: You must submit ALL requested items below. Failure to do so will be deemed as an incomplete application.

1. Attach a Resume demonstrating you meeting minimum qualifications (Required); AND

2. Attach a Cover Letter addressing the following (Required):

• Demonstrate supervisory/leadership experience in healthcare or compliance settings including working in systems that have statute based requirements and working with individuals with severe mental illness;

• Demonstrate how you meet the qualifications for this position

Note: The application, resume and cover letter should demonstrate your work experience/skills and how it is related to those shown in the ‘Overview’ and ‘To Qualify’ sections of the job announcement. Please be thorough, as these materials will be scored and determine your eligibility to advance in this recruitment process.

The Selection Process: For details about how we typically screen applications, review our

overview of the selection process

page. We expect to evaluate candidates for this recruitment as follows:

• Initial review of minimum qualifications

• An evaluation of application materials to identify the most qualified candidates

• Consideration of top candidates/interviews

• Background, reference, and education checks

Note: Application information may be used throughout the entire selection process. This process is subject to change without notice.

ADDITIONAL INFORMATION:

Type of Position: This non-represented position is not eligible for overtime

Teleworking (if applicable) : At this time, this position is designated to “routine telework,” meaning you will be working remotely (from home) most of the time; a hybrid schedule also is available. As with all routine telework positions, employees may be required to come into the office on occasion. The designation of Routine Telework may be subject to change at a future time. Currently, all employees must reside in Oregon or Washington; the county cannot support ongoing telework from other locations.

Pay Equity: Please be advised that the pay range listed for this position is intended to provide general guidance on the earning potential for the role. However, actual compensation will be determined in accordance with the Oregon Equal Pay Law and will take into account factors such as the candidate's relevant experience and education. Candidates should expect that initial offers will be made within the listed pay range and may not be at or near the top of the range.

Diversity and Inclusion: At Multnomah County, we don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees.

We are proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran or protected veteran status, genetic information and other legally protected characteristics. The

EEO Know Your Rights poster

is available for your reference. Multnomah County is a VEVRAA Federal Contractor. We request priority protected veteran referrals.

Veterans’ Preference: Under Oregon Law, qualifying veterans may apply for veterans’ preference. Review our

veterans’ preference page

for details about eligibility and how to apply.

Accommodation under the Americans with Disabilities Act: We gladly provide reasonable accommodation to anyone whose specific disability prevents them from completing an application or participating in this recruitment process. Please contact the recruiter below in advance to request assistance. Individuals with hearing or speech impairments may contact the recruiter through the Telecommunications Relay Service by dialing 711.

Questions?

Recruiter:

Caitrin Thomaselli

Email:

caitrin.thomaselli@multco.us

Phone:

+1 (971) 4218257

Application information may be used throughout the entire selection process. This process is subject to change without notice.

Disclaimer: This announcement is intended as a general descriptive recruitment guide and is subject to change. It does not constitute either an expressed or implied contract.

Job Profile:

9366 - Quality Manager

Job Tags

Full time, Contract work, For contractors, Work experience placement, Local area, Remote job, Work from home, Flexible hours,

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