Job Description
Regional Training Center Manager
OUR WHY
At All-Star Sports Academy (ASSA) we deliver impact through our mission – “Inspiring and mentoring young athletes to become successful individuals – one game, one lesson, and one player at a time.”
The Regional Training Center Manager is responsible for overseeing the daily operations and performance of All-Star Sports Academy locations within a designated region. This individual will be the primary point of contact for location managers and will ensure that all locations are aligned with company goals and standards, with a strong focus on hospitality, cleanliness, and customer satisfaction.
Duties and Responsibilities: - Develop and implement strategies to increase customer relationships and revenue for all facilities within the region.
- Provide leadership and direction to all training center managers to ensure compliance with company policies and procedures, with a strong emphasis on hospitality, cleanliness, and customer satisfaction.
- Maintain strong relationships with training center managers and provide ongoing support and guidance to help them meet their goals and objectives.
- Conduct regular site visits to monitor operations, assess the level of hospitality, cleanliness, and customer satisfaction, and identify areas for improvement.
- Develop and manage budgets for all locations within the region, ensuring that financial targets are met, and costs are controlled.
- Ensure that all locations comply with all relevant health and safety regulations, including OSHA and other industry-specific standards.
- Support the training and development opportunities for all employees within the region, with a focus on hospitality, cleanliness, customer service, and quality of service delivery.
- Respond to customer complaints and resolve issues on time, working with training center managers and other staff to find effective solutions.
- Collaborate with the leadership team and other department heads to continuously improve the overall operations of the facilities, with a particular focus on hospitality, cleanliness, and customer satisfaction.
- Maintain a strong understanding of the youth sports industry and market trends to identify new opportunities for growth and stay ahead of the competition.
- Other duties as assigned.
Qualifications: - 5+ years of management experience in a fast-paced, customer-focused environment, with a proven track record of success.
- Experience managing multiple locations and leading teams, with the ability to motivate and inspire staff.
- Strong financial management and budgeting skills, including the ability to analyze financial reports and make informed decisions.
- Excellent interpersonal and communication skills, with the ability to build strong relationships with franchise owners, employees, and customers.
- Ability to work independently and as part of a team, with a strong commitment to collaboration and teamwork.
- Strong emphasis on hospitality, cleanliness, and customer service, with the ability to instill these values in others.
- 70 – 80% travel to training centers and events.
Physical Requirements - Must be able to lift 25 lbs.
- Must be able to be on feet for extended periods of time
All-Star Sports Academy is an Equal Opportunity / Affirmative Action employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, sex, national origin, disability, or protected veteran status. Signatures below indicate that the proceeding job description was reviewed and agreed upon by both the employee and their respective Manager.
Job Tags
Full time,