Job Description

The Senior Salesforce Administrator is responsible for managing all aspects of a Salesforce implementation as it relates to the Lead to Close process, liaising with stakeholders at all levels, managing the product roadmap, and overseeing the continuous enhancement to the Salesforce platform at Future. The Salesforce Administrator must be a proactive individual who is comfortable with change management and governance. This role reports to the Senior Director, Commercial Systems and is an integral part of the Strategy & Operations department.

What you'll be doing...

• Proactively analyse process or business decisions and quickly identify areas of improvement.
• Create and manage the platform roadmap and priorities based on feedback from stakeholders.
• Design and manage solutions to business problems or objectives.
• Understand and troubleshoot basic triggers and Apex code impacts.
• Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience.
• Perform user support and escalations
• Perform Salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dashboards, and reports.
• Perform proactive system maintenance including Security Reviews, Release Updates, Health Checks, and Optimizations.
• Manage and perform all aspects of user and license management to include new user setup/deactivation, roles, profiles, permissions, public groups, Organizational Wide Defaults (OWD) and sharing rules.

Experience that will put you ahead of the curve...

• Five (5) years Salesforce Administrator hands-on experience with Salesforce Sales and Service Cloud in the Media industry. Apex, Tableau, and Zapier/Mulesoft experience preferred
• Experience in data migration, and user onboarding and support
• Certifications/Specific Knowledge: Salesforce Administrator, Salesforce Advanced Administrator
• Strong Salesforce product knowledge and active in the Salesforce Community
• Experience facilitating relations between business partners and building relationships with stakeholders
• Leadership and consensus-building skills
• Can conform to shifting priorities, demands, and timelines through analytical and problem-solving capabilities
• Advanced interpersonal, written, and oral communication skills

What’s in it for you…

We have a number of awesome perks available to our staff. We offer huge opportunities to learn and develop, whether through professional qualifications, exposure to incredible business projects or informal lunch & learns, hosted by your colleagues. We have a fantastic culture where we really do care about our people and want everyone to succeed. Varied roles mean you’re not pigeonholed into one finite area but get the opportunity to develop a wide range of skills and experience.

Additional benefits include health Insurance; ranging from medical to dental and even vision care.

401k match and monthly munchies, bagel Fridays, fresh fruit & snacks and coffee and tea on tap. 

And to top it all off, not only do we offer unlimited holiday because we trust you to manage your workload and time but we also offer a share in our success whereby every colleague is eligible to join our profit pool bonus scheme - if Future hits their performance targets all colleagues may receive a bonus.

Internal job family level P5

Please note, the salary range for this position is $81,000 - $100,000

This is a hybrid role from our New York office, working three days from the office, two from home.

Who are we…

We’re Future. We’re 3000+ colleagues over 250+ brands speaking to 400 million people every month across the globe through websites, events and magazines. We’ve got ambitious plans that build on our growth momentum and unlock new opportunities and we’re looking for talented people who want to be a part of it. 

Want to know more…

Our Future, Our Responsibility - Inclusion and Diversity at Future

We have a voice and we’re going to use it. We promote diversity and inclusion not just in our recruitment processes, but everything we do. We’re an equal opportunity employer and we will continue to ensure our recruitment process is free of bias and our workplaces are inclusive, positive, free of discrimination and respecting of all backgrounds and beliefs. Our culture is underpinned by our values and employees - current and future - are treated with respect and fairness.

Please let us know if you need any reasonable adjustments made so we can give you the best experience!

Find out more about Our Future, Our Responsibility on our website.

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