Job Description
Our client, a prestigious global law firm, is looking for a Technology Learning & Development Manager to support the strategy, development, and implementation of their learning strategy . The ideal candidate will be innovative, creative, and skilled at creating high-level training courses for a diverse audience in a way that attorneys, staff, and clients respond to, understand, and adopt. Responsibilities include facilitating learning through various methods, collaborating with stakeholders, and overseeing the onboarding experience for new employees. The ideal candidate will have significant technical training experience in a law firm, training on a breadth of internal and external tools and processes. This is a hybrid role based out of the firm's New York office. If you have a passion for continuous learning and development, this could be the perfect opportunity for you.
RESPONSIBILITIES:- Facilitates learning through various delivery methods, including in-person instruction, virtual training, workshops and coaching on applications and processes
- Keeps abreast of new training techniques and methods, including the use of technologies such as micro-learning, AI (artificial intelligence) and concepts to promote anywhere/anytime learning
- Responsible for developing and managing Learning & Development Specialists in the region
- Collaborates with stakeholders and subject matter experts to assess learning needs, instructional goals, and outcomes and determine the best way to design and develop training programs
- Creates, evaluates, provides oversight, and makes recommendations on training materials, visual aids, and presentations
- Advises and recommends to the Regional Technology Manager learning needs to deliver the strategic direction of organizational Learning & Development Programs and initiatives
- Oversee the New Hire onboarding experience for new employees in connection with technical training
- Collaborates with technology teams (regional and global) on testing new applications and product upgrades
- Collaborates with the LTA team to develop strategies to adopt technology to improve quality of work or increase productivity
- Identifies opportunities for innovative and creative approaches to learning and development and lead the implementation of new initiatives as appropriate
- Maintains training records and use data and analytics to measure the effectiveness of learning programs and initiatives and uses customer feedback to continuously improve the quality and impact of our L&D solutions
- Promotes best practices among various end-user communities through outreach, communication, and direct assistance
- Participates with teams on implementation support by assisting end users in resolving problems that require an advanced skill set
REQUIREMENTS:- Significant technical training experience in a professional services organization; law firm experience is required
- Associate or Bachelor's degree is preferred; minimum of a High School Diploma or equivalent is required
- Exceptional team management and leadership skills, with a proven ability to develop and lead trainers in a client service-focused environment
- Effective communication, presentation, and exceptional customer service skills; the ability to communicate clearly, credibly, and diplomatically with all levels in an organization and build effective relationships is critical
- Solid understanding of standard business software including Document Management Systems, legal template and numbering software, Timekeeping software, Microsoft Office Suite, Webex, and MS Teams
- Experience creating training videos, animations, or online materials using Adobe Captivate, or Camtasia
- Strong interpersonal skills, including patience, tact, and ability to work effectively with both technical and non-technical staff
- Excellent time management, prioritization, and organizational skills, including the ability to manage multiple assignments simultaneously and work effectively in a fast-paced environment
- Ability to quickly learn new applications and legal-specific software packages
- Ability to take initiative, work independently, and be part of a team
- Able to build trusting relationships with employees as well as motivate and inspire a team. to create strong learning outcomes Adequate knowledge of learning management systems and web delivery tools
- Must be able to work 3 days in the office and adjust as needed subject to business needs
- Must be flexible to travel to other firm offices for training delivery, team initiatives and new software rollouts
- Must be independently legally authorized to work in the United States
Expected salary for this exempt role is $140,000 - $160,000, commensurate with experience, training, skills, qualifications, and other market factors.
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Job Tags
Remote job, Flexible hours,